Concept: A way to make meetings better through technology.
f you are like me, you have attended a lot of phone only and or virtual meetings. As a new Salesforce employee I have attended my share of “Go to Meeting” and WebEx meetings. These faceless encounters make getting to know a virtual team difficult. The meetings tend to start right on time or even a minute or two late and leave little room for pre-meeting small talk.
I tried an IDEO class and I liked it.
This past week I finished up an class from IDEO and Acumen called Design Kit: The Course for Human-Centered Design. I took the class with, what were at the time, three strangers. The class was to take about six weeks and would allow us to go through the IDEO design process end-to-end, and if we finished on-time we would receive a certificate.
We shape our tools and our tools shape us.
"We shape our tools and our tools shape us.”
As more of the tools we live with every day become digital instead of physical, our opportunity – and responsibility – as designers is multiplying.
Pandora anti-patterns disrespect its users and ruin its experience. Shame on them…
If I was advertising on Pandora I would be very concerned that the design of their controls, the placement of those controls and the presentation of ads on their platform were designed to cost me (as an advertiser MUCH more than they should. Pandora is using anti-patterns to drive unintended interactions. Eventually this will backfire, but in the meantime we as customers, are forced to deal with very poor user experience.
Cross-over app experiences will drive customer engagement
One of my predictions for mobile in the next six to eighteen months is heavy cross-over in brand and mobile experiences where integration in mobile apps drives customer engagement.
Fixing Restroom UX. It is time to end the "auto-restroom"
There is nothing like the aggressive, self-flushing toilet to ruin my day. No matter what compromised position I am in, a toilet that decides its time to flush without warning is always unwelcome.
iBooks as a sales tool
Since April (2014), I have been creating interactive Customer Stories or Customer Journeys for Salesforce Marketing Cloud (formerly ExactTarget). These Customer Stories have pushed me, and now my team, to dive deep into using iBooks Author, along with Keynote, Photoshop and Illustrator, Google spreadsheets and lots and lots of sketching and experimenting
