Select Storytelling and Design Highlights
iBook Innovation: Interactive Stories To Drive Sales
Designed and deployed interactive iBooks for a global sales engineering team. These bespoke tools helped the team close over $12 million in sales in the first year of use.
Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house
The iBooks project won the Orange Award for Innovation.
Scalable, Repeatable Story Templates
I designed the production process for presentations for the sales engineering team. I directed my team to design templates, assets, and other tools.
Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house
Experience Design Drives Customer Satisfaction
Using behavioral nudges and real-time insights, this custom Android experience helps DIRECTV technicians improve their performance and drive customer satisfaction.
Role: Experience Director, Cynergy
Project Type: Consulting, Mobile, Android
Custom Android Experience for Automotive Technicians
Designed process flows, user experience, and user interface for this custom Android experience, ENCORE is the first integrated diagnostics tablet for automotive technicians.
Role: Experience Lead, Cynergy
Project Type: Consulting, Mobile, Android
Highlight: Eight Utility and Design patents for work with BOSCH.
Vehicle Diagnostics In Your Pocket
Designed process flows, user experience, and user-interface for this custom iOS and Android experience, U-SCAN allows anyone access to vehicle diagnostics through their smartphone.
Role: User Experience Lead, Cynergy
Project Type: Consulting, Mobile, iOS, Android
Bryan Fuller & Actron Product Manager Jennifer Grabowski shows how U-scan works.
Rethinking how UPS Delivers
Contextually aware mobile experience helps drivers maintain a “just right” pace. The estimated ROI is $237 million annually.
Role: User Experience Lead, Cynergy
Project Type: Pre-Sales, Strategy, Mobile, Android, Windows, Motivational Design
Simplifying Payroll for Paycor
Paycor Perform is a breakthrough, cloud-based employee administration and payroll application used by thousands of businesses every day.
Role: User Experience Lead, Cynergy
Project Type: Saas, Enterprise Design
Winner of the People’s Choice Stevie Award for Favorite Human Capital Management Solution.