Your Software Is Capable of 10x More Than You Think (And Your Competitors Know It)

Microsoft's CTO Kevin Scott recently identified a critical business blind spot: "capability overhang"—the growing gap between what your tools can actually do and what your teams know how to do with them. While your competitors might be leveraging automation features you didn't know existed, your organization could be using only 20% of your software's true potential, creating an invisible competitive disadvantage. The solution isn't more training for individuals—it's building systematic organizational approaches to continuously discover and deploy the hidden capabilities already sitting in your tech stack.