iBook Innovation: Interactive Stories To Drive Sales

Designed and deployed interactive iBooks for global sales engineering team. These bespoke tools helped the team close over $12 million in sales in the first year of use.

Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house 

The iBooks project won the Orange Award for Innovation.


Scalable, Repeatable Story Templates

I designed the production process for presentations for the sales engineering team. I directed my team to design templates, assets and other tools.

Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house


 

Experience Design Drives Customer Satisfaction

Using behavioral nudges and real-time insights, this custom Android experience helps DIRECTV technicians improve their performance and drive customer satisfaction.

Role: Experience Director, Cynergy
Project Type: Consulting, Mobile, Android


 

Custom Android Experience for Automotive Technicians 

Designed process flows, user experience and user-interface for this custom Android experience, ENCORE is the first integrated diagnostics tablet for automotive technicians.

Role: Experience Lead, Cynergy
Project Type: Consulting, Mobile, Android

Highlight: Eight Utility and Design patents for work with BOSCH.


 

Vehicle Diagnostics In Your Pocket

Designed process flows, user experience and user-interface for this custom iOS and Android experience, U-SCAN allows anyone access to vehicle diagnostics through their smartphone.

Role: User Experience Lead, Cynergy
Project Type: Consulting, Mobile, iOS, Android

Bryan Fuller & Actron Product Manager Jennifer Grabowski show how U-scan works.


 

Rethinking how UPS Delivers

Contextually aware mobile experience helps drivers maintain a “just right” pace. Estimated ROI is a $237 million annually.

Role: User Experience Lead, Cynergy
Project Type: Pre-Sales, Strategy, Mobile, Android, Windows, Motivational Design

Download interactive iBook


 

Simplifying Payroll for Paycor

 

 

Paycor Perform is a break-through, cloud-based employee administration and payroll application used by thousands of businesses every day.

Role: User Experience Lead, Cynergy
Project Type: Saas, Enterprise Design

Winner of the People’s Choice Stevie Award for Favorite Human Capital Management Solution.