Interactive Stories To Drive Sales
Designed and deployed interactive iBooks for global sales engineering team. These bespoke tools helped the team close over $12 million in sales in the first year of use.
Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house
The iBooks project won the Orange Award for Innovation.
Scalable, Repeatable Story Templates
I designed the production process for presentations for the sales engineering team. I directed my team to design templates, assets and other tools.
Role: Manager, Global Solutions Engineering, Salesforce Marketing Cloud
Project Type: In-house
Experience Design Drives Customer Satisfaction
Using behavioral nudges and real-time insights, this custom Android experience helps DIRECTV technicians improve their performance and drive customer satisfaction.
Role: Experience Director, Cynergy
Project Type: Consulting, Mobile, Android
Custom Android Experience for Automotive Technicians
Designed process flows, user experience and user-interface for this custom Android experience, ENCORE is the first integrated diagnostics tablet for automotive technicians.
Role: Experience Lead, Cynergy
Project Type: Consulting, Mobile, Android
Highlight: Eight Utility and Design patents for work with BOSCH.
Vehicle Diagnostics In Your Pocket
Designed process flows, user experience and user-interface for this custom iOS and Android experience, U-SCAN allows anyone access to vehicle diagnostics through their smartphone.
Role: User Experience Lead, Cynergy
Project Type: Consulting, Mobile, iOS, Android
Bryan Fuller & Actron Product Manager Jennifer Grabowski show how U-scan works.
Rethinking how UPS Delivers
Contextually aware mobile experience helps drivers maintain a “just right” pace. Estimated ROI is a $237 million annually.
Role: User Experience Lead, Cynergy
Project Type: Pre-Sales, Strategy, Mobile, Android, Windows, Motivational Design
Simplifying Payroll for Paycor
Paycor Perform is a break-through, cloud-based employee administration and payroll application used by thousands of businesses every day.
Role: User Experience Lead, Cynergy
Project Type: Saas, Enterprise Design
Winner of the People’s Choice Stevie Award for Favorite Human Capital Management Solution.